Support
Something not working, or not behaving the way you expected? Write to us. A person reads every message, usually within two business days.
You can also reach this from inside the app: Settings, then Suggest a feature or Report a bug. Those prefill your app version and device so we can help faster.
Before you write
Telling us your iOS version, your device, and what you tapped just before the problem appeared usually saves a round trip. Screenshots help more than anything else.
Where your data lives
Your starters, bakes, and photos are stored on your device and sync only through your own iCloud. We have no server and no account system, so we cannot look up, restore, or delete your data for you. If you are moving to a new phone, sign into the same Apple Account and turn on iCloud, and your history comes with you. Settings also has an export.
Purchases and refunds
Premium is billed by Apple, not by us, so we cannot issue refunds or cancel a subscription on your behalf. Manage a subscription in Settings on your iPhone, under your Apple Account, then Subscriptions. Refunds go throughreportaproblem.apple.com. If a purchase did not unlock, tap Restore Purchases on the Banneton paywall first, then write to us if it still has not appeared.
A note on baking advice
Banneton's timings and guidance are informational and calculated from what you enter. They are not food-safety or health advice. Follow safe food handling, and judge the dough by how it looks and feels.
Banneton is made by Handler Labs LLC. See also Privacy andTerms.